At Unique Muscle, we not only strive to supply the best products in the marketplace but we also strive to ensure that your order reaches you as quickly and efficiently as possible. Our easy online purchasing system ensures your order is delivered to us instantly so we can then process and send to you as soon as possible.

Australian Shipping Fees:

The standard shipping charge is a flat fee of $4.95

If your order totals to over $75, delivery is free!

International Shipping Fees:

International shipping rates are calculated in AUD upon entering your address during the checkout process.

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that the value of your order is displayed on your package – the value is the retail cost. Unique Muscle can’t mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note: on rare occasions, customs agents may delay the delivery of some packages at their discretion; this is unfortunately out of our control. 

For more information on customs and duties charges, please contact your local customs.

Shipping Company:

Upon receipt of your order, your order details will be electronically forwarded to our 3rd party fulfilment centre for picking, packing & dispatch. Orders placed with all stock ready to deliver will leave the fulfilment centre within 48 hours Monday-Friday (excludes public holidays). The fulfilment centre uses Australia Post and DHL to ship products to you and all orders come with tracking and signature on delivery. You cannot 'opt-out' of the signature on delivery requirement. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.

Payment:

We use PayPal, Stripe (powered by Shopify) and Afterpay as our payment gateways. When paying with PayPal, you can either pay with your credit card or if you have a PayPal account, log in and pay from your PayPal account. If you pay using Afterpay, the Afterpay prevailing terms and conditions apply. View Afterpay terms at http://www.afterpay.com.

You will receive a confirmation email from Unique Muscle confirming your payment is successful.

Ordering & Delivery:

1. Goods are packed in a safe manner to prevent damage during transport

2. Goods are delivered to all regions of Australia using various transport services as stated above.

3. Orders are dispatched from Sydney, Australia on business days only (Mon to Fri -excludes public holidays).

4. If an item is out of stock, and remains unavailable for 48 hours, we will contact you by email.

5. Unfortunately, you are unable to modify your order after it has been successfully received by us.

6. Unfortunately, we are unable to redirect parcels once they have left our fulfilment centre.

7. To assist us getting your order to you as quickly as possible, please include your phone number and a valid email address to help if we need to sort out any issues with your order.

Australian Delivery Time-Frames:

Estimated Delivery Times within Australia (Australia Post guidelines).

Delivery within Sydney Metropolitan Area Next working day
Delivery to Melbourne 3-7 working days
Delivery to Queensland 3-7 working days
Delivery to other capital cities 3-7 working days
To other interstate locations 3-7 working days

Delivery times do not include handling time.

International Delivery Time Frames:

These times may vary depending on your country.

International Standard 7 - 14 Business Days

Delivery times do not include handling time.

Currency:

All amounts shown on our website are in AUD. All orders will be transacted in Australian dollars. The final amount is only an estimate and excludes any taxes, duties, levies or tariffs that may be imposed.

Exchange Rates

Exchange rates change daily, and we can’t be responsible for any loss incurred as a result of currency fluctuation. Please note: your credit card processor may charge you a conversion rate fee.

 

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