At Unique Muscle, we not only strive to supply the best products in the marketplace but we also strive to ensure that your order reaches you as quickly and efficiently as possible. Our easy online purchasing system ensures your order is delivered to us instantly so we can then process and send to you as soon as possible.
Australian Shipping Fees:
The standard shipping charge is a flat fee of $4.95
If your order totals to over $75, delivery is free!
International Shipping Fees:
International shipping rates are calculated in AUD upon entering your address during the checkout process.
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that the value of your order is displayed on your package – the value is the retail cost. Unique Muscle can’t mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Please note: on rare occasions, customs agents may delay the delivery of some packages at their discretion; this is unfortunately out of our control.
For more information on customs and duties charges, please contact your local customs.
Upon receipt of your order, your order details will be electronically forwarded to our 3rd party fulfilment centre for picking, packing & dispatch. Orders placed with all stock ready to deliver will leave the fulfilment centre within 48 hours Monday-Friday (excludes public holidays). The fulfilment centre uses Australia Post and DHL to ship products to you and all orders come with tracking and signature on delivery. You cannot 'opt-out' of the signature on delivery requirement. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.
We use PayPal, Stripe (powered by Shopify) and Afterpay as our payment gateways. When paying with PayPal, you can either pay with your credit card or if you have a PayPal account, log in and pay from your PayPal account. If you pay using Afterpay, the Afterpay prevailing terms and conditions apply. View Afterpay terms at http://www.afterpay.com.
You will receive a confirmation email from Unique Muscle confirming your payment is successful.
Ordering & Delivery:
1. Goods are packed in a safe manner to prevent damage during transport
2. Goods are delivered to all regions of Australia using various transport services as stated above.
3. Orders are dispatched from Sydney, Australia on business days only (Mon to Fri -excludes public holidays).
4. If an item is out of stock, and remains unavailable for 48 hours, we will contact you by email.
5. Unfortunately, you are unable to modify your order after it has been successfully received by us.
6. Unfortunately, we are unable to redirect parcels once they have left our fulfilment centre.
7. To assist us getting your order to you as quickly as possible, please include your phone number and a valid email address to help if we need to sort out any issues with your order.
Australian Delivery Time-Frames:
Estimated Delivery Times within Australia (Australia Post guidelines).
|Delivery within Sydney Metropolitan Area||Next working day|
|Delivery to Melbourne||3-7 working days|
|Delivery to Queensland||3-7 working days|
|Delivery to other capital cities||3-7 working days|
|To other interstate locations||3-7 working days|
Delivery times do not include handling time.
International Delivery Time Frames:
These times may vary depending on your country.
|International Standard||7 - 14 Business Days|
Delivery times do not include handling time.
All amounts shown on our website are in AUD. All orders will be transacted in Australian dollars. The final amount is only an estimate and excludes any taxes, duties, levies or tariffs that may be imposed.
Exchange rates change daily, and we can’t be responsible for any loss incurred as a result of currency fluctuation. Please note: your credit card processor may charge you a conversion rate fee.
Returns & Refunds
Returning Unique Muscle products
We will offer a refund, exchange or store credit on damaged products purchased at Unique Muscle if reported within 12 hours of delivery. If you receive a product that is damaged, please send us a photo of the damaged product to firstname.lastname@example.org and we will offer a refund, exchange or store credit. Delivery fee is non-refundable.We recommend returning items through traceable mail, as any returned items that are not received by Unique Muscle will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
If you input an incorrect shipping address on your order, you must immediately contact us at email@example.com to update your shipping address details. If the order has already been processed or shipped by the time we receive your email, it is strictly your responsibility to locate the parcel and to pay any shipping and handling costs to have it re-delivered to you if the parcel is sent back to Unique Muscle. Unique Muscle is not liable if the parcel cannot be located and we will not be expected to send out another product to you for free.
If the parcel is sent back to Unique Muscle and you would like to cancel your order, thus seeking a refund, Unique Muscle agrees to refund you the total amount paid by you, less the shipping, handling and the re-delivery fee which is set by Australia Post or DHL.
You must present your Unique Muscle receipt or other adequate proof of purchase.
If you cannot present your Unique Muscle receipt or other acceptable proof of purchase, Unique Muscle reserves the right not to offer a refund or exchange.
Where you seek a refund for any item that was purchased as part of a 'deal', Unique Muscle may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by Unique Muscle. You will be informed via the email address that is listed on your Unique Muscle account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from. If this will be an issue for any reason, please be aware that you must contact our customer care team at firstname.lastname@example.org prior to returning any items to Unique Muscle in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and Unique Muscle will not be held accountable.
Unique Muscle reserves the right to:
Assess the condition and age of returned goods prior to offering an exchange or refund. This may result in a repair, exchange or refund being refused.
• Your original Unique Muscle receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
Change of mind purchases:
Unique Muscle does not offer a refund for change of mind purchase.